To place an enquiry with us online, data is stored. At the point of filling form, we request certain information including your name, delivery and email address and payment card details. This information is required to enable us to process your query and notify you of its progress.Information we use, how and why
Once an enquiry has been placed, we will contact you by email or phone to confirm your details and again once your query has been accepted. Should we need to contact you for any reason regarding your query, we will use the email address registered to your account, or the telephone number where provided.
After you have registered an account with us, we would also like to send you our promotional offers, along with details of new launches and special offers.
With the exception of feedback requests or assistance with delivery, we will never pass your e-mail address to any other organization. For the sole purpose of aiding a delivery, your contact details may be shared with the chosen carrier.
To unsubscribe from postal mailing or make amendments to your mailing preferences, please contact us by email at [email protected] Contacting us by Telephone Calls may be recorded, for the purpose of quality monitoring and training.Social Media
When using our social media tags, keep in mind that this information is shared publicly. Therefore, don't give out any information you wouldn't be comfortable with a stranger knowing - this includes your address, phone number, date of birth, email address, bank and credit card details, and place of work.Facebook Users searching for the relevant hashtags will be able to see your post and your profile. Instagram & Twitter Users searching for the relevant hashtags will be able to see your post and your profile. What if I want to keep my posts private?
If your social media account is set to "private", your posts will not be seen by anyone other than those in your network. If your social media account is public, we recommend that you do not use these tags or you delete them from your post.Your Rights
If you have any queries about the personal information we are holding in your name, please contact our Customer Service team, who will be more than happy to review your account and update our records as required.
You are entitled to exercise of your access, rectification, erasure and objection rights by sending an email to [email protected] . If necessary, we may require that the request in question would be in a credible manner demonstrated by the applicant’s identity. Our aim is to ensure the maximum level of security and confidentiality. In the event you decide to exercise such rights please provide us with the email address to which the right of access, rectification, erasure and objection are being exercised.Safety and Security